Help

Help Centre & FAQs

Quick answers for accounts, products, orders, payments, shipping, returns, and media requests.

My Account

Create an account with a valid email address and password to access profile features and saved preferences.

You can update account details after logging in. If you forget your password, use the reset entry on the login flow.

  • Account registration
  • Profile updates
  • Password reset
  • Email preferences

Orders, Delivery and Returns

Orders are usually processed within 3-5 business days unless otherwise noted. Shipping costs, duties, and local taxes depend on the destination and service option.

If an item arrives damaged or incorrect, contact support with your order number and photos so the team can review the case.

  • Order status
  • Shipping information
  • Returns and refunds
  • Damaged or incorrect items

Products

Rinse swimwear and goggles with clean cold water after use, then air dry away from direct sunlight and heat.

Most TOSWIM goggles provide UV protection. Anti-fog performance depends on coating type, use frequency, and care routine.

  • Swimwear care
  • Goggle care
  • UV protection
  • Anti-fog guidance
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