Help
Help Centre & FAQs
Quick answers for accounts, products, orders, payments, shipping, returns, and media requests.
My Account How do I manage my account?
Create or log in with a valid email address, then use the account area for profile details, preferences, and saved information.
My Account How can I view my messages?
Use the View Your Messages page and enter the same email address you used for inquiries or quizzes. The page will show matching request records.
Orders How should I ask about an order?
Send the order number, product name, destination region, and any photos or reference details to support so the team can check faster.
Orders Can I track my order here?
Yes. Use Track Your Order with your order number or shipping reference. The support team will follow up with available tracking details.
Delivery & Returns How long does delivery usually take?
Processing time is usually 3-5 business days unless otherwise noted. Shipping time, duties, and local taxes depend on destination and service option.
Delivery & Returns Are overseas shipping fees included?
Global shipping depends on destination, parcel size, service option, duties, and taxes. TOSWIM support can confirm details after receiving your region and product list.
Payments Can I ask about wholesale or bulk requests?
Yes. Use the inquiry form or contact email with product type, quantity, market, target delivery time, and any customization notes.
Payments Do you show prices on this website?
This overseas site is focused on category discovery, product guidance, and inquiry collection. Price or wholesale details can be handled through support after the request is qualified.
Products How do I care for swimwear?
Rinse with clean cold water after use, avoid heat and direct sun while drying, and do not store wet swimwear in a sealed bag for long periods.
Products How should I wash swimwear with padded cups?
Rinse after each use, hand wash gently when needed, avoid twisting the cup area, and air dry flat away from heat.
Goggles How do I prevent goggles from fogging?
Avoid rubbing the inner lens, rinse gently, air dry naturally, and use anti-fog care products when needed.
Goggles Competition or recreational goggles?
Competition goggles focus on low drag and stability. Recreational and training goggles prioritize comfort for longer wear.
Goggles How do I adjust the nose bridge?
Choose the bridge that lets both eye seals sit evenly without pressure points. Replace or adjust it gently before tightening the strap.
Goggles How should I adjust the strap?
Tighten the strap only enough to keep the seal stable. Over-tightening can cause marks, discomfort, and leaks around the frame.
Goggles What are the benefits of goggles?
Goggles improve visibility, reduce eye irritation, and help swimmers stay confident in pools, open water, and training routines.
Size Guides How do I choose swimwear size?
Start with bust/chest, waist, hip, and height measurements. Then choose the fit based on activity: racing fit is tighter, leisure fit can be more relaxed.
Customer Support Can I contact a human support agent?
Use live chat for the fastest route. The AI assistant can answer routine questions and support can follow up when a request needs manual handling.
Press Where should media or partnership requests go?
Send media, cooperation, and partnership context through the contact page or email support channel.
